Technical Questions


Known Issues The team is working hard to improve your Sense experience. Among ongoing improvements, we are working to address these known issues. If you are experiencing one of these issues, please like the topic.

Common Installation Questions [Technical Questions] (6)
Voltage discrepancy fix just deployed - let us know if you still see issues ( 2 3 ) [Technical Questions] (42)
Time shown on Sense is 11 minutes slow [Technical Questions] (1)
Internet was out for ~7h - is the data for that period lost forever? [Technical Questions] (3)
Dual breaker boxes [Technical Questions] (4)
2nd Sense Device [Technical Questions] (5)
Electric Dryer and Electric Stove/Oven reporting as the same device [Technical Questions] (7)
Changing category of detected device: does it affect recognition? [Technical Questions] (3)
Internet outage behavior [Technical Questions] (15)
Sense Monitor: Signals - Should both legs have frequency? [Technical Questions] (6)
Installation help; two parallel main panels [Technical Questions] (10)
Sense Monitor is offline [Technical Questions] (15)
Compatibility With Netgear Orbi AC3000 Wifi System Routers [Technical Questions] (9)
FW 1.8 Release Notes? [Technical Questions] (4)
Device disappeared [Technical Questions] (5)
"Other" disappeared? [Technical Questions] (9)
Question on Settings options - push notification [Technical Questions] (2)
How accurate are known devices? How does the sense team track this? [Technical Questions] (2)
Back from the dead, it's a ZOMBIE DEVICE! [Technical Questions] (4)
1/10 Second Power Outage = Sense Offline ( 2 3 ) [Technical Questions] (43)
CTs have 300V wires, should they be 600V wires? [Technical Questions] (12)
WiFi 10 character password limit as of 9/16/2017 [Technical Questions] (11)
Solar Setup Failure - Mixed Polarity [Technical Questions] (7)
No connection after power blip [Technical Questions] (15)
App shows NEGATIVE energy use for over a day straight [Technical Questions] (13)
Missing labels on 'Now" chart [Technical Questions] (15)
Two HVAC Units - getting mixed up [Technical Questions] (3)
WiFi Network Timeout/Recovery [Technical Questions] (8)
Bug report - real-time data showing on specific appliance power meters [Technical Questions] (2)
Does sense use other devices to aid in detection? [Technical Questions] (9)