Hi all. Not scared off at all!
@peter & @NJHaley, thanks for the suggestions. I know the team is hard at work addressing 3, 4 & 5. I'll be around the forums regularly to make sure that your feedback is heard and that we are communicating updates to you all.
@gregjwheeler27, I'm sorry that you're frustrated. Making sure that Sense detects more and more devices, and that users are having a great experience are definitely our priorities! As time goes on Sense is able to detect more and more devices because of the data it receives and because of the hard work of our team. Your concerns and the concerns of other users are not being disregarded in any way. As our technical support specialist, Alex, said, our data science team is looking at specific issues that you have been having. I know you have heard this already, but it is important to remember that Sense is a learning device. That means the longer you have it connected and the more information it has, the more devices will appear. Some devices are easier than others to detect, but this process is happening! Thanks for your patience and feedback.