[quote=“HilarioAtSense, post:48, topic:380”]Hi everyone -
Sorry we have been super busy lately and we clearly need to work on increasing our attention to the community. My name is Hilario Coimbra and I just joined Sense recently as a product manager - I have a lot I’m getting up to speed on (and learning a lot from reading all of your posts!). In fact, the Sense team is still growing and we are close to hiring a new community liaison to better (and more frequently) participate in a dialog with all of you![/quote]
Glad to have you join us. It’s nice that Sense is hiring a community liaison person, but Sense really needs the engineers to be responding to the beta test feedback, not some community liaison person who doesn’t actually write any of the code.
If both ways work, then the solarinstallguide.pdf should give consistent instructions. Install both pairs of current sensors with the labels facing towards the power source, or both facing away from the power source, but not utility sensors one way and solar sensors the opposite.
And the current solar instructions are even more ambiguous than that. It says the solar sensors have the labels facing the breaker. Which breaker? As you will have read, some installations have more than one breaker, with the solar sensors installed between two breakers. Which breaker are the instructions talking about? The instructions should say, “towards the inverter,” or, “away from the inverter.”
By the way, the current solar instructions document still has blank placeholders where images are supposed to go, and hasn’t been updated for months.
You say that installing the solar sensors in both directions will work, but that appears to be untrue. I ran the solar setup multiple times, and every time it identified the solar sensors’ phases backwards. I swapped the solar sensors, and ran the solar setup again, multiple times, and still it identified the solar sensors’ phases backwards every time. Then I flipped the orientation of the labels to be facing towards the power source, ran the solar setup one more time, and then it immediately identified the phrases correctly.
And other people here have reported that their installations have misidentified the solar phases too, with the current sensors installed as specified in the instructions.
I’m only wasting time on this at all because Signals Setup still says, “0% Complete”. If the Sense monitor were operational, I’d be happly using it, instead of still struggling to get it to work.
Sense customer support has moved on from taking a week to respond with a suggestion that I try logging out and logging back in again, to now taking a week to respond with a suggestion that I try deleting the app and reinstalling it (which, unsurprisingly, performs the function of wasting my time, but otherwise has no effect whatsoever on the operation of the Sense monitor).