Welcome to the Sense community



About this Forum

This is your Sense community. We created this as a place to connect with each other, share stories, compare your Always on, and post screenshots of that unnamed device that runs for 6 seconds repeatedly in the middle of the night.
Become our Sensei.

###Before you post:

  • Check if your question has been answered before.
  • If you have a specific question for the Sense team, or have a bug or technical issue to report please contact our technical support team at support@sense.com.

###A few tips to having the best community experience:

  • Be respectful. A little kindness goes a long way, and treat everyone with respect. We’ll moderate the bad stuff when we see it.
  • Stay relevant. Make sure your replies are productive and contribute to the conversation.
  • Be descriptive. Include any relevant information in your question so you can get the most out of the community. Screenshots are encouraged!
  • Be safe. A licensed and trusted electrician should be consulted for any installation advice and troubleshooting.
  • Be honest. Give credit where credit is due.

###Share Your Solutions
Occasionally you may post a problem and find your own solution before anyone else. In those cases, it is nice if you also post a followup that shares your solution. Odds are others will experience similar issues and will be grateful to find your solution.

###How we use this information
We actively monitor this forum so that we can improve Sense. This includes new features, and improvements in hardware, installation, software, and device detection. We may investigate particular homes to better understand or resolve an issue that affects the Sense community. Users must log-in using their Sense account details, so that their data can be cross-referenced with their home to troubleshoot possible technical issues.

Please note that this is not a customer support channel and for specific technical issues you should contact our customer support team at support@sense.com.

If your submission includes any product suggestion or new idea for implementation in a feature by Sense, you are agreeing that: (1) your submission and its contents will automatically become the licensed to and the property of Sense, without any compensation to you; (2) Sense may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way, including implementation in products or services; (3) there is no obligation for Sense to review the submission; and (4) there is no obligation for Sense or any of its employees to keep the submission confidential. If you do not want to grant to Sense the rights set out above, do not send your Submission to the Forum Site.