Help Center

Integrations Installation & Setup Whether your electrician is installing Sense or Sense Flex, or your solar installer has installed Sense Solar, you can find guidance at Sense’s Help site. Support We’ve made it easy to navigate through our knowledge-base, and how-to guides, and to get help with basic troubleshooting. Using Sense Troubleshooting

Topic	Replies	Views	Activity
About the Help Center category Help Center	1	686	October 20, 2022
New AC do I need to delete the old systems Support	2	50	March 31, 2024
Negative Watts on new house Support	7	98	March 8, 2024
Have two issues with Sense. Maybe unrelated Support	9	232	February 27, 2024
Sense keeps going offline Support	1	190	November 27, 2023
Sense API not available websocket timeout Support technicalsupport	3	268	September 11, 2023
Ios app, Solar data screen broken Support technicalsupport , bug	2	266	August 23, 2023
Non stop detection of mystery device Support bug	11	307	August 17, 2023
Monitor off-line Support	6	682	August 8, 2023
Hide "News" in the app? Support app , android	0	217	July 29, 2023
Dashboard missing history Support	7	347	June 6, 2023
One dedicated circuit not reading wattage, the other is fine Support	1	371	April 17, 2023
Merge link problem Support bug	3	357	January 17, 2023
Take survey link not working Support	3	329	January 12, 2023
Re: Customer support help center post Support	2	404	December 20, 2022
How to use Sense with Google Assistant Integrations	1	908	August 13, 2019
How to use Sense with Wemo and Kasa smart plugs Integrations	1	1303	August 13, 2019
What smart plugs are compatible with Sense? Integrations	1	1264	August 13, 2019
Smart Plugs: Frequently Asked Questions Integrations	1	1566	August 13, 2019
How to use Sense with Amazon Alexa Integrations	1	816	August 13, 2019
How to use Sense with Philips Hue Integrations	1	781	August 13, 2019
Why can't my monitor connect to my Wi-Fi network? Troubleshooting	1	837	August 13, 2019
Sense Monitor not communicating with server Troubleshooting	1	819	August 13, 2019
Is Sense experiencing a system outage? Troubleshooting	1	691	August 13, 2019
Beeps or no sound after installation Troubleshooting	1	788	August 13, 2019
When will my devices be detected? Troubleshooting	1	736	August 13, 2019
Why is my Sense Monitor offline? Troubleshooting	1	2968	August 13, 2019
What happens if Sense loses Wi-Fi connection? Troubleshooting	1	724	August 13, 2019
Troubleshooting Sense Solar Troubleshooting	1	955	August 13, 2019
Can't create Sense account Troubleshooting	1	724	August 13, 2019