News & Announcements   Known Issues


Topic Replies Activity
About the Known Issues category 1 June 2, 2017
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3 February 21, 2019
FIX ISSUED: Unable to rename devices (Android) 3 July 3, 2019
RESOLVED: Google Assistant integration not connecting 4 May 30, 2019
RESOLVED: Mobile app (iOS) not loading live readings without restart 3 May 1, 2019
RESOLVED: Always On values increasing without cause in the home 3 March 29, 2019
FIX ISSUED: Tesla Model 3 detection accuracy issues 6 March 26, 2019
RESOLVED: Smart TV detection issues 4 March 5, 2019
RESOLVED: TP-Link HS110 plugs showing as OFF in Sense but ON in Kasa app 4 February 26, 2019
RESOLVED: Help with Web App Not working properly 9 February 12, 2019
RESOLVED: Sense Testing push notification 11 January 25, 2019
RESOLVED: Is Data Export not available at the moment? 9 January 8, 2019
RESOLVED: Sense no connecting to web socket 7 December 6, 2018
RESOLVED: Many False Alarms. Excessive Notifications 14 October 23, 2018
RESOLVED: Help please, not logging 10 October 17, 2018
RESOLVED: Sense is currently experiencing an outage - 9/2/18 10:30AM EDT 10 February 13, 2019
UPDATE: App and website were down 3/22/2018 afternoon; now back online 9 February 22, 2019
[Resolved] Monitor doesn't automatically reboot after firmware update 2 February 13, 2019
KRACK Wi-Fi Vulnerability 8 February 22, 2019
Merged Devices Fix 2 February 22, 2019
[resolved] iOS 11 Beta Compatibility 4 February 13, 2019
[Resolved] Solar Calibration Error 3 February 13, 2019
Misidentified Device Type 2 February 13, 2019
Device stays on too long/turns off too soon 2 February 13, 2019
Device components are identified separately 2 February 13, 2019
After power outage, monitor may need reboot 2 February 13, 2019
Voltage discrepancy fix just deployed - let us know if you still see issues 44 February 13, 2019