News & Announcements   Known Issues


Topic Replies Activity
About the Known Issues category 1 June 2, 2017
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3 February 21, 2019
FIX ISSUED: Missing device 'time on' statistics 3 January 24, 2020
RESOLVED: 1/2/20 Sense API outage 3 January 3, 2020
FIX ISSUED: Hue setup crashing on Android 3 December 31, 2019
FIX ISSUED: Signal Check taking longer than 48h for some users 3 December 27, 2019
INVESTIGATING: Display issues in Web App (MS Edge) 14 December 19, 2019
FIX ISSUED: Device showing usage over 100% on Trends page 4 December 11, 2019
RESOLVED: TP-Link HS300 connection issue 2 November 11, 2019
FIX ISSUED: Sense setup issue on Android devices 3 October 17, 2019
FIX ISSUED: Over-reporting of Home Energy Notifications and Usage 3 October 2, 2019
RESOLVED: Support-side software outage 2 September 13, 2019
FIX ISSUED: Unable to rename devices (Android) 3 July 3, 2019
RESOLVED: Google Assistant integration not connecting 4 May 30, 2019
RESOLVED: Mobile app (iOS) not loading live readings without restart 3 May 1, 2019
RESOLVED: Always On values increasing without cause in the home 3 March 29, 2019
FIX ISSUED: Tesla Model 3 detection accuracy issues 6 March 26, 2019
RESOLVED: Smart TV detection issues 4 March 5, 2019
RESOLVED: TP-Link HS110 plugs showing as OFF in Sense but ON in Kasa app 4 February 26, 2019
RESOLVED: Help with Web App Not working properly 9 February 12, 2019
RESOLVED: Sense Testing push notification 11 January 25, 2019
RESOLVED: Is Data Export not available at the moment? 9 January 8, 2019
RESOLVED: Sense no connecting to web socket 7 December 6, 2018
RESOLVED: Many False Alarms. Excessive Notifications 14 October 23, 2018
RESOLVED: Help please, not logging 10 October 17, 2018
RESOLVED: Sense is currently experiencing an outage - 9/2/18 10:30AM EDT 10 February 13, 2019
UPDATE: App and website were down 3/22/2018 afternoon; now back online 9 February 22, 2019
[Resolved] Monitor doesn't automatically reboot after firmware update 2 February 13, 2019
KRACK Wi-Fi Vulnerability 8 February 22, 2019
Merged Devices Fix 2 February 22, 2019