Technical Questions


Topic Replies Activity
Installation FAQ

Sense should only be installed by a licensed electrician. The installation is very straightforward and in most cases, will take less than half an hour, but since your electrical panel is live, it is dangerous for those u…

3 July 19, 2019
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Sense has a deep library of documentation that you can find here: help.sense.com. If you have ideas for new articles, let us know in the comments.

3 July 9, 2019
Sense vs Solar app: kWh differences 16 October 22, 2019
TP-Link issues 46 October 21, 2019
New install - "Sense identified a problem" 17 October 18, 2019
Solar Production is not displayed on the webapp? 3 October 18, 2019
Installation issues - Wi-Fi related 22 October 18, 2019
Avg. % of monthly use 4 October 18, 2019
Google Wifi & Sense 3 October 18, 2019
Installing with Android fails 8 October 17, 2019
Connecting via Bluetooth while the sense is offline? 3 October 17, 2019
29.3 not in play store 3 October 17, 2019
Detected Device Bubble(s) not showing up 22 October 16, 2019
Can sense ignore specific tplink smart plugs, but monitor others? 9 October 10, 2019
The Samsung TV is on for one minute early each morning 11 October 10, 2019
Sense Customer Support Experience 4 October 9, 2019
Can Sense be used to detect solar on a grid tie inverter that's plugged into the ac outlet? 8 October 9, 2019
Smart plugs and 2x200 amp service 10 October 9, 2019
Sense is hard to get connected 5 October 9, 2019
Sense install on outdoor panel 44 October 9, 2019
Lost yesterday’s Usage on weekly view 8 October 9, 2019
App issues 10 October 7, 2019
Sense accuracy compared to meter 4 October 6, 2019
Solar tab mobile app not working 6 October 4, 2019
(Known bug) Percentages of monthly bill 4 October 3, 2019
HS110 smart plugs reset 17 October 2, 2019
iPhone notifications do not work 8 October 2, 2019
(Known bug) Energy usage up last month 3 October 1, 2019
Question about Phillips Hue integration 13 October 1, 2019
Discovered devices have hex names in web app 5 October 1, 2019