Technical Questions


Known Issues The team is working hard to improve your Sense experience. Among ongoing improvements, we are working to address these known issues. If you are experiencing one of these issues, please like the topic.

Common Installation Questions [Technical Questions] (6)
Voltage discrepancy fix just deployed - let us know if you still see issues ( 2 3 ) [Technical Questions] (42)
Installed 5mo ago, trends page now only shows signal check [Technical Questions] (1)
Power usage split in half? [Technical Questions] (5)
AC season is here and some funky things are happening [Technical Questions] (5)
Will Insteon (X10) bridge bother Sense? [Technical Questions] (5)
Sense went offline, no power outage [Technical Questions] (20)
Sense network activity [Technical Questions] (11)
1/10 Second Power Outage = Sense Offline ( 2 3 4 ) [Technical Questions] (78)
Will Sense work outside the US? [Technical Questions] (4)
Correcting the Usage Meter for billing purposes [Technical Questions] (1)
Illogical Usage Trends [Technical Questions] (2)
Random data chunk missing last night [Technical Questions] (20)
I've entered the "Always On" is off zone [Technical Questions] (9)
Fridge missing for a day [Technical Questions] (1)
Wattage Calculation Method [Technical Questions] (7)
Sense online "Meter" [Technical Questions] (1)
Negative Watts ( 2 ) [Technical Questions] (29)
Average Run Time? [Technical Questions] (5)
Tap on TV - What Is Horizontal Line? [Technical Questions] (10)
Sense heat monitoring [Technical Questions] (4)
Sense has identified a problem with my installation [Technical Questions] (4)
Sense Solar: Main sensor was around wrong cable. Do i need to reset somehow? [Technical Questions] (4)
How to detect "Always On" devices and their draw? [Technical Questions] (13)
Has anyone else gotten one of these e-mails from Sense? [Technical Questions] (7)
One chart says +3000 and another ~+750 for same device [Technical Questions] (18)
Solar production numbers low [Technical Questions] (12)
Where does IFTTT on/off traffic go in Google Drive/Sheets? [Technical Questions] (2)
Can I have two separate sense installations.. 2nd home? [Technical Questions] (11)
Custom notification sound in Sense app? [Technical Questions] (3)