Technical Questions


Topic Replies Activity
Installation FAQ

Sense should only be installed by a licensed electrician. The installation is very straightforward and in most cases, will take less than half an hour, but since your electrical panel is live, it is dangerous for those u…

3 July 19, 2019
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Sense has a deep library of documentation that you can find here: help.sense.com. If you have ideas for new articles, let us know in the comments.

3 July 9, 2019
Hs300 showing false readings 13 March 30, 2020
Ticket creation process has some quirks 1 March 28, 2020
Hue Integration Stopped Working 10 March 26, 2020
Rename or delete Hue devices 3 March 26, 2020
JSON feed available? 2 March 23, 2020
Negative power with big drop in measured solar production 24 March 23, 2020
Refrigerator Running 1 Hour Warning 14 March 20, 2020
Daily separation of devices 7 March 20, 2020
Device Conflation, Cycle Identification Error and 2.5Wk Update 7 March 19, 2020
Who has the most TP-Link smart plugs working without issues? 10 March 18, 2020
Duplicate notifications? 4 March 14, 2020
Sense Tech Videos Worth Watching 2 March 13, 2020
Calculation behind Power By Solar Percentage 15 March 12, 2020
Large difference in usage from my bill 15 March 11, 2020
Sense not recognizing identified devices 44 March 8, 2020
Sense “Compare” off by a mile 3 March 8, 2020
Daylight Savings, the ultimate load-shifter 3 March 7, 2020
Philips hue won’t work after new bulbs setup 1 March 7, 2020
"Bubble building in progress." in android app (Wiser Edition) 3 March 7, 2020
Changing cost 2 March 5, 2020
Where to buy the HS110 smart plug? Has it been discontinued? 25 March 5, 2020
How often do the models update? 5 March 4, 2020
Minimum Consumption Threshold for Detection? 7 March 4, 2020
Sense install with Solar and POWERWALL2 40 March 2, 2020
Do I need to reset my Sense after solar installation? 5 March 2, 2020
Irregular and Vampire Power Draws From EV Charging 5 February 29, 2020
Parallel Feed Help 5 February 29, 2020
Data Sharing 2 February 27, 2020