Technical Questions


Topic Replies Activity
Installation FAQ

Sense should only be installed by a licensed electrician. The installation is very straightforward and in most cases, will take less than half an hour, but since your electrical panel is live, it is dangerous for those u…

3 July 19, 2019
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Sense has a deep library of documentation that you can find here: help.sense.com. If you have ideas for new articles, let us know in the comments.

3 July 9, 2019
How is auto-combining working for you? 18 November 12, 2019
WiFi issues 15 November 11, 2019
TP-Link issues 55 November 11, 2019
What to trust, Sense or to HS300? 8 November 11, 2019
Missing "Other" 1 November 8, 2019
Web UI has blank data but App is not blank 2 November 8, 2019
Question about "always on" solved 3 November 6, 2019
Continued off line 7 November 6, 2019
Changing breaker box + reset + creating new account = intact history? 9 November 4, 2019
Smart plugs and 2x200 amp service 12 November 4, 2019
Drastic consumption monitoring accuracy issues after installing solar monitoring 3 November 4, 2019
Device showing on when not in time line 5 November 3, 2019
Two Sense monitors with TP-Link 3 November 4, 2019
HS300 plug strip - wattage reporting 3 October 31, 2019
Sense vs Solar app: kWh differences 21 October 28, 2019
Power Off Restart Reliabilty 3 October 27, 2019
New install - "Sense identified a problem" 17 October 18, 2019
Solar Production is not displayed on the webapp? 3 October 18, 2019
Installation issues - Wi-Fi related 22 October 18, 2019
Avg. % of monthly use 4 October 18, 2019
Google Wifi & Sense 3 October 18, 2019
Installing with Android fails 8 October 17, 2019
Connecting via Bluetooth while the sense is offline? 3 October 17, 2019
29.3 not in play store 3 October 17, 2019
Detected Device Bubble(s) not showing up 22 October 16, 2019
Can sense ignore specific tplink smart plugs, but monitor others? 9 October 10, 2019
The Samsung TV is on for one minute early each morning 11 October 10, 2019
Sense Customer Support Experience 4 October 9, 2019