I had already turned in tickets:
I did receive replies from the Support team. I think the tickets have been closed. The problem was they interpreted my problem as something different than what I was trying to explain. At this moment, my ‘On-delay timer’ is working successfully. I lose 10-minutes of data after a power outage, but I don’t have to go to my breaker panel and manually reset the breaker to make the SENSE monitor connect to the WiFi. I’m still interested in finding a better solution, but I guess I gave up on SENSE support finding a software solution, so I developed a hard-wired solution.
I have lengthy emails giving the Support team all types of personal data. Thanks for taking the time to respond.
My suggestion is to use the “Six Sigma process” methodology to find solutions to the issues that SENSE customers are having. Maybe you are already doing this, but haven’t allowed the customer community to see it in action. I see a lot of individual blogs where people are voicing their frustrations but there are no tools in place for the customer to measure the frequency of problems or small things like their WiFi connection strength. Unless you provide standardized tools (from SENSE) that can replicate the same measurements for every SENSE customer, then you are going to keep seeing frustrated customers. When I read through the customer blogs, it feels like the ‘wild west’. Everyone is using a different tool and giving you their opinions. There is no standardized set of tools with data.
Write more documentation! Or get @Kevin1 (a customer) to write it for you. He is a very knowledgeable customer. Or put a team of “super customers” together to write missing documentation (helpful personal hints, etc.). @NJHaley has a lot of prior history and has answered numerous customer questions that should have been included into an “Advanced User document”. You are missing out on an opportunity to “crowd source” the knowledge from people who are willing to help the company succeed.
Thanks for listening. I’m certain you are already getting too many suggestions from customers, more than you have time to read. Don