Hi, so just an update to this issue. I reached out to support, but they said they don’t have an immediate solution so put the ticket on hold for now. In the meantime, I deleted the detected Electric Vehicle in the hopes it would be detected again later and work better. Sure enough, a few weeks ago I got the notification that it had been detected again!
Unfortunately, it’s still not working right. In fact, it’s a bit more confusing than last time. Now, when I plug it in, I clearly can see while I’m watching the live feed that it sees the EV:
However, when I go to the devices page, I don’t see any evidence that the EV is in fact detected, despite it clearly showing up on the live feed as “Electric Vehicle”.
Any ideas on what could be the issue? I’d REALLY love to get this figured out as monitoring my EV charging costs was one of the primary reasons I decided to get the Sense!