I have a new “heat 7” device yet there’s no data associated with it. I wanted to ask support if I should delete it or not, but this is what I get when opening an in-app ticket.
I just tested and am not seeing the same on my end.
Is anyone else here experiencing the issue?
In the meantime, you can also reach support via support@sense.com
I know you want to ask support but I’ve found that brand new detections can have zero data for a few days. I’d wait at least 2 before thinking about deleting
I waited 4 days.
I submitted two messages over the weekend without any problems
Support said this is normal if the monitor isn’t quite sure about its previous detections for the device.
I guess my previous experiences with new devices were lucky in that they arrived with historical data. I’ll give this device another week or so to have a single “on” event before deleting it.
Does that mean you were able to open a case via the app? Or are you referring to a previous convo with Support?
I opened one via email for this particular instance and that was the provided answer. I used a pretty crappy subject for this thread, should have also included my actual question.
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