Wonder if other Sense users have given up trying to help Sense get device detection correct. I will admit I have. I got my Sense system in December 2017 to help learn about electric use in my home, capture the expense of running some devices - one being our electric pottery kiln, and to maybe reduce my electric bill.
In the last 18 months, I’m pleased with 2 of the 3 reasons for getting it. One is a total failure.
Sense has helped me learn about home electric use and I have reduced my electric bill. But, like many other Sense users, when it comes to device detection, it has failed.
In the first 12 months of using Sense, I spend a fair amount of energy working with support trying to help point out issues with device detection. I did focus on my kiln which got confused with my oven and dryer. It appears that any 220V device gives Sense headaches. Each time I opened a ticket, something would change. But, it never got corrected. Sometimes, it got closer to correct, other times it got worst. It wasn’t just my 220V devices that had issues. When I thought it got my freezer correct a few months later, something changed and Sense got confused between my fridge and freezer
I finally just gave up.
Then smart plugs became available. And they do help, but not with 220V devices. I still think they add confusion to ‘always on’ definition, but that is another topic.
I got tired of opening tickets, trying to provide information and help. I found that I had given up. I find this sad and wonder how many others out there have done the same.
Since I don’t open tickets anymore do you think Sense thinks my issues are solved?
Have others fallen into this state of mind where they just gave up?