The link to this forum/community is no longer on the Sense.com website.
Looks like Sense is trying to flush us ‘Home Energy Monitor’ users out.
For those who can still find their way here, anyone up for starting a FB group (for us members) to all stay in touch when this ‘community’ gets completely shutdown?
There’s already a FB group here:
https://m.facebook.com/groups/104839286653352/permalink/2510892842714639/?
And there’s a Reddit group here:
I don’t think @obscuredtrip is suggesting that the various communities supporting Sense has disappeared. I think @obscuredtrip is just observing that Sense (the company) seems to be distancing itself from this community by eliminating the direct link from their home page.
It does seem like they are keeping an arms length distance, versus embracing this community.
But honestly, doesn’t really surprise me. This community is “the past”. The company needs to lean forward into the future. So I get it.
This community was created for us ‘orange box’ users. It has been a great resource for us customers and more importantly for Sense itself. Many of us who have been here enjoy reading each others posts, messages, etc… Quite often not so much the content (issues) rather the sense of community. The value, insight and knowledge we have gained from each other about Sense and more importunately energy usage in general. We have also felt as if we played a role in Sense’s development, that Sense valued out input and feedback. Ever since the inception of the utility monitor it feels as if Sense could care less about actual (end) users, the overall product, it’s development and only cares about selling itself to utilities.
There is zero reason for Sense to improve it’s consumer facing product anymore so long as utilities are content. Utilities are content so long as goverment regulators are appeased they made an attempt to do something ‘green’. The means is not really important, though the implementation of Sense integrated meters do give them an easy cost effect means to implement whatever may be allowed or regulated in the future. Utility customers play no role in this community. I’m not sure a single person with a utility monitor has ever posted here. Naturally utilities are not going to create ‘communities’ where their customers can talk Sense and offer any sort of support. It would be filled with everyone complaining about rates.
Sense support has taken a nosedive itself, tickets see the same generic outsourced irrelevant responses. Escalated tickets often get extremely delayed or no response at all. James and most of his predecessors did an amazing job attempting to help customers here in the community and the ticket system. Though it was becoming apparent those higher up were giving him less and less to work with and little in the way of concrete answers until his position with Sense was eliminated.
With the discontinuance of the ‘orange box’ it makes sense that Sense has distanced themselves from us, but it feels more like they have abandoned us. There has been a dramatic decrease in activity here which leads me to believe others are giving up too. With the removal of links to this community it feels as if Sense has turned the lights off and is starting to close the door. My post was to suggest us ‘users’ find a common group for us to meetup and stay in contact before Sense inevitably locks the door on us. I will check out the groups shared above. Thank you @kevin1
Guess I called it…
@obscuredtrip, You did - great reading of the tea leaves. I’m thinking of making my main move over to Reddit. I think that’s a little more common for most techie user communities today.
Farewell to everyone in the Sense Community. It’s been great interacting with you all, and I hope we run into each other on reddit or in some other e-community.
Take care all!
By @MikeekiM , thanks for all your positive energy. I just signed up on Reddit as Turbulent-Cover8883 . Maybe I’ll see you over there.
I guess this forum is too much for them to police and maintain, and eating into their profit margins so they’re deep sixing it.
Tech support should interesting now. 