My water heater has two heating elements, each with it’s own thermostat setting. I would like feedback from Sense on how the individual elements are running. If one is running significantly more then the other that could indicate a thermostat set incorrectly or malfunctioning. EDIT: post moved fr…

It has to be software otherwise the timeline and the device screens would reflect the same information. It appears the device screen is correct and it’s just the timeline and the tags there that are off. It has to be picking up both legs for the full 4500 to be calculated anywhere. I had originally …

I might be misunderstanding then. Can you post a screenshot of the usage stats for the device? The images you posted show the 2600W being detected as water heater and I’m guessing the other 3000W are relegated to Always On, other devices, and Other.

Please look again at the screenshots as it shows everything you need to see clearly. Look at where the timeline gray bar is and how the total reflects about 4600 watts when the only change is the reported 2300 water heater. Yes, always on is also included in that total it’s the 999 after

I have learned that you should take the little flags (Water Heater -2313W) on the waveforms with a grain of salt for two reasons: They don’t show up for every change in the timeline. Not sure exactly when they show and don’t, but you shouldn’t count on an exact match between the tags and the timel…

When I was having this issue Sense was detecting the whole ~4500W, but only tagging half of it to the water heater device (~2250W)…the other half was showing up in “Other” for me. That appears to be what your screenshots are showing…the total drop between the two is 5635-999=4636W, but only half-is…

[image] samwooly1: As far as I can tell all the calculations in the device page of the app about usage and costs are also reflecting the correct amount. The problem just appears to be with the timeline itself It would still be helpful if you could share this information. In any case, this lar…

Yeah, sure do understand. On mine it’s undervalued consistently. It started with the water heater being off by half on the tags but the total was correct so I assumed it was reading one leg. But then I have a device not yet detected that I can see cycle on the timeline that shows half the wattage al…

I’ve contacted through report a problem many, many times. They don’t respond except for the automated email stating a promise to get back to me. Still waiting on the phone call I was scheduled for the day before yesterday, changed to yesterday and changed to today. It’s after five now so they’ve mis…

@samwooly1 , A whole thread on those tags - not sure we know exactly what they represent yet, but you shouldn’t use them for any of your calculations. [image] One chart says +3000 and another ~+750 for same device Technical Questions The device-specific page is correct. E…

I’m not going to publicly comment on the status of your support tickets. We have a small support team and they cannot respond immediately to support requests. This thread is veering far into issues where the community can longer help. You need to wait to hear from support on this. They are the only…

Water Heater thermostat setting (Now: how water heaters work and half detecting 220V devices)

Identifying Devices in Your Home

kevin1 January 24, 2019, 10:43pm 27

@samwooly1,

A whole thread on those tags - not sure we know exactly what they represent yet, but you shouldn’t use them for any of your calculations.

Topic		Replies	Views
Two 120 volt detections on a 240 volt pump Identifying Devices in Your Home technicalsupport , device-detection	30	1701	January 22, 2021
Hybrid heat pump water heater Identifying Devices in Your Home device-detection	122	14425	January 20, 2022
Water heater should be easy to detect...but sense still doesn’t see it Identifying Devices in Your Home	9	1375	February 8, 2019
Electric water heater ID Identifying Devices in Your Home	6	329	January 1, 2025
Thanks to Sense, I'm now going into a Legal Battle General Sense Discussion	20	2046	April 7, 2021

Water Heater thermostat setting (Now: how water heaters work and half detecting 220V devices)

Related topics