11/18/2022 1100 EST
A support tech informed me that my upload speed was 48.1 kbps and therefore inadequate for the Sense Monitor.
I sought additional info and was finally told that Sense records upload speed data: “30 days, 7 days, 2 days, and hours” (via request # #325007 re: power quality data drops).
I think many customers would value having access to that information via the phone app and/or web portal.
I have never received a “low” connection speed test result via the monitor app; it always report “good” upload and download. One would think “Good” was enough for the Sense monitor to stay on-line.
So why did the support tech tell me my upload speed was 48.1 kbps?
He said that is why I have gaps in the power quality data graphs.
But if that is the case, why does the Sense power meter, devices, etc. never show any interruptions in data flow?
In addition, my repeated phone app speed tests showed 640 - 790 kbps upload speeds during the time I was in communication with the support tech and still connecting via wifi with the monitor.
Nonetheless, I connected a Cat5 ethernet cable from the Sense monitor to the Router.
However, I will not know if that will solve my power quality data drops (Power quality lab currently down since 11/10/2022).
I also won’t know if there was actually a problem with my internet wifi speeds.
And, I still wanted to know how and where the support tech was getting the 48.1 kbps upload data.
The person had difficulty answering my questions; although it felt more like a refusal.
The support tech simply said to keep the monitor connected via ethernet and it will work “flawlessly”, and went onto say that upload speed data is therefore “irrelevant”.
I do not think it is irrelevant!
I still don’t know what is happening with my rural internet wifi speed, why the power quality data drops, and I would prefer not having to use the ethernet cable for my connectivity unless absolutely necessary.
I want access to the upload speeds, etc.
If it is available to the service techs, wouldn’t it be reasonable for customers to also have access to the recorded data over the past “30 days, 7 days, 2 days and hours” ?
Is it downloadable?
Could the info be included in the app: Settings - My Home - Monitor - Network section?
Could the info be included on the dashboard, possibly with a running graph?
The support tech told me to contact my internet provider about my low upload speed but still refused to tell me how, when, where he got the 48.1 kbps upload speed.
I would have a hard time making a case with my internet service provider without the upload speed data evidence in hand.
And, has the upload speed actually improved with the ethernet cable or is my rural internet service actually inadequate for the Sense Monitor to function properly?
If it is inadequate, then I could pass the monitor onto someone else who might have better results with it.
But, again how can I make such decisions without the actual data.
I think having accessible upload speed information would be helpful for a lot of people who are troubleshooting their system.
At the very least, it seems like it should be available upon request.
I am asking here because I could not find any reference for this or similar prior via a search.