I have a Kasa HS300. I was very careful to exactly identify the items that were plugged into the strip. None of them had been previously identified. One item added was a small refrigerator on my outdoor deck that was labelled ‘Deck Fridge’. After two weeks, Sense cheerfully informed me that it had found a new device, Fridge 3. This turned out to be the Deck Fridge. I now have two bubbles for the same thing. There seems to be no way to merge these two. Rather frustrating. I read a previous post about this issue but came away with no clear solution to resolving this. I have five more outlets on this strip being used and another HS300 ready to go online with four previously not detected yet devices. Any advice here?
Hi @stevenebraun -
For a device that’s been detected natively and is being monitored by a smart plug, you simply have to tell Sense what the Kasa Plug is monitoring. To do so, simply:
- Click on the Smart Plug version of the device in the Sense App
- Click ‘Settings’ in the top-right corner (the gear icon)
- Select ‘Manage’
- Click “What’s Plugged Into This?”
- Select the native detected device that the smart plug is monitoring
Your duplicate bubbles should be resolved, let me know if you’re still seeing an issue!
Tried that. I now have two native discovered Fridge 3 and one Kasa Deck Fridge. All of them are assigned to outlet 4 on the Kasa strip
Hm, I am not able to replicate this with my HS-300. Can you write into firstname.lastname@example.org (if you haven’t done so already) to report this issue?