I think the ability of this device to learn what is being used in my house was GROSSLY over exaggerated. I feel that you have no solutions to the actual problems but only request constant problem reporting and device hunting from me to hopefully, eventually, maybe have a better operating system.
I am 2 weeks into using this item and owned it for a year before it was installed. So. I can only imagine how people who have had this in use for 1 or 2 years already are feeling.
I have solar with an app that tells my power used vs power consumed and it is giving me the same information that the Sense device can because the sense device, in my experience, has no real idea what is turning on when or giving me the specifics that were promised.