I’ve had Sense now running for about 7 months. I’ve barely had anything new discovered for months now. I’ve submitted countless tickets – all with really no more information than “just wait” or “known issue - wait a few more weeks”. My EV was first discovered months ago – and it’s not working now again for the third time. My Keurig now shows up as my toaster oven. My dishwasher and dryer no longer show up correctly. With the seasonal switch between winter and summer, my air conditioner still doesn’t show up – even though the blower (that was discovered) now doesn’t show up. My vacuum cleaner shows on when it isn’t.
How about my washing machine, TVs, any lights (all LED house), microwave, oven, computers, etc. Nothing. Not even being learned.
I’m at 46% unknown and 30% always on. So 76% useless information essentially.
Let’s do some math… 7 months. 12 items, three of which are my furnace. So that makes 10 items. Half of which no longer are being shown or reflect something else. That leaves me my garage door opener (very consistent), my water heater (for which I have two, but only one ever gets shown), and my fridge.
That really makes - three usable items in 7 months.
What should I do? It’s a brand-new house with all brand-new stuff in it. Does a reset really fix anything?