Antenna Placement/Extention

installation

#1

Electrician came Monday to install our monitor. Since the breaker box is flush-mounted in a peg-board panel we looked at external install but he was able to place Sense unit high in the box so the antenna protrudes above the box. Sense activated fine & passed all tests but remains offline despite several power & wifi cycles.
The antenna lies between wire runs rising vertically from the box so I’m of the mind the “offline” issue stems from this configuration. Can I buy an antenna extension so it can be placed away from these wire runs? What connector would Sense require?
Or should I pay the electrician to come back and do an external install (grrrr).


#2

Hi, thanks for letting us know about this. One of our specialists checked your unit and we discovered a known issue that does not let your Sense monitor communicate with us properly. We fixed the problem. Please log out of the app & and then log back in - this should get you up and running again. Let us know if you are still seeing any problems!


#3

How about the main question? Are there other antennas we can get for when wifi is weak? Is it a standard connector?

Our installer had a similar problem with the flush breaker box. On mine he drilled a 1/2 inch hole in the drywall below the panel to mount the antenna in and routed the antenna wire out a knockout in the bottom of the box.


#4

That did it Maarja. Thank you. I suspected someone looked & acted. I appreciate the confirmation – and the assistance.

Steve


#5

I did a parallel post to Sense Users Group Facebook page and received some info from other users: https://www.facebook.com/groups/104839286653352/permalink/216560938814519/


#7

I enjoyed the parade of plateaus as Sense captured usage – up to the completion of recalabration yesterday.

Here is how it has appeared since (attached).

Thoughts?

Steve


#8

My antenna is inside the breaker box… I found no easy and good way of getting it out, as the box is flush with the outside wall. What I need to do is drill through the back of the box and into the garage and place the antenna there… But that requires more preparation. I placed a Wifi router in the garage to get a strong enough signal :slight_smile:


#9

I’ve ordered the high gain antenna recommended above to replace Sense’s. It comes with a short cable so I will be able to mount it on the surface away from the power runs. If that doesn’t allow Sense to communicate with the App I’ll try the wifi extender recommended.

I did receive an e-mail yesterday indicating my unit is reporting negative wattage readings(?). Hopefully the patch they are sending will bring it back.

/S/


#10

Please post back up - my unit is right at the edge of good signal, I get a drop-off about once a month or so when I have to reboot my router to get it to pick up again.

A new antenna may help, it may not, but for $12 bucks it’s worth a shot if you find out it helps you. I also have a stronger router I can try linking it to, but want to try to keep that separate from Sense for now if I can.


#11

Can’t tell if antenna helped or not. I tried moving the sensor leads (literally turning the clips over and clamping on the same locations) and I got positive readings – consistently for a couple of days. Since I alerted Sense to the change and success they looked and reported the change corrupted the data so they reset the device. That took me back to negative readings and I so reported. They reset the monitor again yesterday evening & it provided positive readings for about an hour. Now I’m back to negative wattage on both legs.

Its been going on three weeks since the install & the damn thing is not working! GRRRR


#12

With the factory antenna, I got a borderline wifi connection (power panel outside / router inside). The first replacement antenna I tried failed miserably.

I did find a TP Link directional antenna that let me aim it towards my router. My router showed a much improved connection, so I’m hoping this keeps my Sense from dropping offline: http://amzn.to/2EwSV7a My Netgear router shows the wifi device connection quality and it went from 1 bar to 2 bars (out of 3). I’ll take what I can get.


closed #13

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