The reason I’m writing, because I purchased flex add-on sensors this month so I can monitor the load of my 50-60a circuit, which is used to charge my EV using Tesla’s dedicated wall charger. The dedicated circuit is Romex 50-60a 120/240v.
We followed the instructions for dedicated circuit monitoring a single 240V load, but the end result always says “Circuit Setup Failed”.
I opened a support ticket (231334) with Sense on March 15 and I was told on March 16 to “install one of the Flex sensors on another circuit to complete the in-app setup. Please name it in-app as you would for the circuit you actually want to track.”
I replied on March 17 to the Sense Support ticket the setup still did not complete with this work around setup and provided a video of the whole experience: March 17, 2021 - YouTube
I haven’t heard back from Sense yet, which should be any day now.
I wanted to also ask the community if you experienced issues trying to complete your dedicated circuit monitoring setup like me? I was not able to find any topics on setup not completing on the sense forums, and so this is why I’m asking for your advice, too.
Meanwhile, my electric vehicle is charging beautifully on its dedicated circuit at 48 amps/242 volts. I’m a new owner of an electric vehicle, my first in this space, which is a Tesla Model Y to be specific, and I’ve been a customer of Sense for over a year. Sense has discovered 22 items in my house so far!