I was thinking of posting a similar question the other day. @BenAtSense, would it be possible for you or Tech support to write up a little guide of basic experiences / expectations. I know that as far as general detection goes, it seems to vary greatly about how long it takes to discover certain devices, and I don’t expect you to be able to produce a timeline, but some general ground rules might be nice.
Knowing that Tech Support seems to be overwhelmed, I have held back from filing any tickets other than major errors (CT issues, Wifi issues, system read out issues etc…)
Is it helpful to the team to get feedback about when devices are behaving incorrectly? I feel like the generic response is always “the system is still learning so give it time” but it would be a little useful to have some guidelines of when it maybe has been given enough time and would be good to file a support ticket. Because as you mention, the system is still learning, but how does it learn without feedback? I think @jglass’s suggestion is a good one. We aren’t “training” by turning things on and off as it has been made abundantly clear that Sense does not feel that is useful, but if we could flag things as incorrect, I feel like that can only be useful.
Just a thought.