I’m allowed to ask for help here too, right?
I recently installed an ecobee and it’s pretty fantastic. I was dealing with some issues with my aux (electric) heat running too frequently and I’ve pretty much solved that…well, except for the following issue.
I have aux set to run below 30 degrees. That’s all fine and dandy and it seems to do that without issue. However, the ecobee doesn’t want to register it as aux heat. When I set it to Aux mode, it shows as Stage 1 Aux, but when I set it to Heat, it doesn’t want to show aux at all, even when it is obviously running.
These images are from the other night. The cycles match up perfectly. In the power meter screen shot, you’ll see two cycles of my heat pump followed by 12 cycles of what is obviously aux heat. This matches up with the shot from ecobee: the first two cycles are above 30 degrees and thus purely heat pump and the rest are below 30 and thus aux.
So…why in the world would ecobee not register them as aux? Someone on Reddit suggested that they might all be aux triggered by a defrost cycle and not aux triggered by ecobee. But these are all 14 minute cycles and I would think there’d be some visible ramp from heat pump to aux in the power meter. I’m not seeing that at all. I have since reached out to ecobee support but figured I’d toss this puzzle your way as well. I know you guys like puzzles.