Hi everyone -
Sorry we have been super busy lately and we clearly need to work on increasing our attention to the community. My name is Hilario Coimbra and I just joined Sense recently as a product manager - I have a lot I’m getting up to speed on (and learning a lot from reading all of your posts!). In fact, the Sense team is still growing and we are close to hiring a new community liaison to better (and more frequently) participate in a dialog with all of you! And I myself hope to respond more often here from time to time, and taking all your great feedback & thoughts & frustrations into decisions of how we can improve the product experience.
Now, for the specific questions and issues I’ve parsed from this thread:
- Confusing installation instructions for Solar CTs: Although the instructions recommend installing the CTs in a certain way, Sense does try to figure out the polarity and position of the CTs so it is not absolutely critical to get this right (no matter the wording in the manual we know lots of people won’t). But, if you do it the way we have in the manual the initial signal checks can be faster. Basically Sense goes through an initial time period of figuring out if they were installed the way we expect, and if not, after a few hours it should auto-adjust. This is for the INITIAL installation.
- Moving CTs after install and initial signal checks have been done: If you move around the CTs after Sense starts to auto-detect then it does interfere with the automatic signal checks! It seems like we haven’t been clear enough about this in our documentation – sorry (we’ll work on it)! Once things do get moved around, sometimes we do detect problems ourselves and correct behind scenes, but not always. For your specific cases, you’ll need to work with our customer service team so they can reset things for you to correct it, so please reach out to them if so (you can reference this thread and/or mention my name). We are working on a new “data reset” function in the application to let you do this yourselves in the future… look for that in the coming weeks.
- Solar under-reporting (@NJHaley’s reported issue): Based in your reporting about this (thanks for all the details!) we’ve been looking into it and have found that we did have a solar calibration issue with some monitors (it was related to the voltage issue you guys found a while ago – but in a subtle way!). We are working on a fix now – it is easy to do but we’re trying to make sure we know exactly which monitors had the problem.
Hope this helps! Let me know if you have any questions.