I completed my initial install of Sense (with solar) a little over a week ago. I went through the solar setup procedure as directed by the application: turn inverters off, turn inverters on. After the install Sense showed negative values in Sense Montitor → Mains which correspond to the amount being pushed to the utility solar production exceeding house consumption. The home consumption on the Now and Meter pages showed 0.
I reached out to support, and they corrected “a small configuration issue” and “pushed out a fix”. Following this, Mains showed positive numbers, and the home consumption showed as it should. Unfortunately, support wasn’t able to correct the prior data, so I ended up with a bunch of bad data. Support indicated that I should be able to do a data reset, and “Sense should be able to get the configuration in the right place on its own.”
So this morning, I did a data reset to clear all the bad data. Unfortunately, Sense went right back to negative values on Mains and 0 for home consumption. I’ve reached out to support again to hopefully fix the configuration again before I end up with a bunch more bad data and need to repeat the process again.
So my question… is there something I could have done wrong in set up? Is there something that I can do to prevent this if I have to reset again? The electrician rechecked the CTs, and they are facing the right direction with the arrows (and labels) conforming to current flow.
Appreciate any advice anyone has to offer. Thanks.