Android App issue


#1

Is anyone else having their Android app freeze and crash when truing your phone to landscape mode? I have uninstalled and re-installed but every time I switch to landscape mode it crashes.


#2

For about a week, I’ve been experiencing the identical problem.


#3

I also have the same issue. Sense app creates a Error Report screen and the app sometimes locks up when changed to landscape. I have sent numerous reports with additional questions and logs. Replies are vague and questions unanswered. I am not even sure what version of Sense app is latest for Android!


#4

I have submitted a ticket to sense support as well (earlier today). Haven’t
heard anything back yet.


#5

I have not once had the Sense app crash on android when switching to landscape mode. I just now went to every option in the app and flipped between landscape and portrait mode with no issues.

I’m running Version 1.4.1-c53309b Build 728. Phone is a Galaxy S5 running Android 6.0.1.

I have Sense on my Google Nexus 10 and haven’t had any crashes there either.


#6

I am on the same version and build of the sense. I am using a Nexus 6P.
Android 7.1.1. I can get it to get it to not respond every time if I click
on Now and then move to landscape view.


#7

Hi, thanks for letting us know about this! We’ve identified this as a bug and our team will be working on fixing it. Anyone who is experiencing this, could you please provide phone versions? Thanks a lot and sorry for the inconvenience!


#8

@Maarja-Liis Samsung Note 4


#9

Samsung Galaxy S7


#10

Droid turbo 6.0.1 Android version.

I’ve seen it a couple times last week, same as the original post.


#11

I’m using Android 7.1.1 on Oneplus 2 and I can’t even get the app to open if I update to anything more than 1.3.6-7283bdb build 684. That’s the last version that works.


#12

I wiped my phone and did a FRESH install of Android 7.1.2 with google apps. If you upgrade to anything past version 1.3.6-7283bdb build 684, the Sense app will not open. All other 117 apps I have work flawlessly, Sense is the only one I have an issue with.


#13

This orientation issue should be solved. If any of you are still experiencing crashing issues when changing orientation, please let me know!

@rallysquirrel, I’m sorry to hear that! This issue appears to only happen with certain phone models. Our engineering team is going to be looking into it. Thanks for letting us know!


#14

The orientation issue has been fixed for me.


closed #15