Bluetooth failing to pair during dedicated Circuit Monitoring Setup

Hi All,
Been doing some reading here to see if anyone else has experienced Bluetooth failure to connect during setup of dedicated circuit monitoring, but haven’t found any similar issues. I have power cycled the monitor and my IPhone 7 with no luck… phone has no trouble with other Bluetooth devices… any idea what else I could try?
Thanks in advance.
Tony

Hi @tpope. If you haven’t written into Support yet, please reach out via support@sense.com so they can help you get up and running :slight_smile: .

Hi Justin,
Thanks. I have filled out the web form twice this week. Just waiting for a reply.

Thanks,
Tony

Apologies for the delay and thanks for your patience! There are a few open bugs right now, so our support ticket volume is much higher than normal.

Ok thanks Justin

Tony

Hi Tony,
Can you double check that Sense has access to Bluetooth in your privacy and system settings? While I"m pretty sure the app will prompt you in the event that it is disabled, with all the new Apple Privacy settings, I’ve found a few aps that I’ve had to give permission to again because even though it thought it had it, and Apple thought it had it, a new middle ground permission was not assigned.

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Hi Ben,
All settings look good. I toggled them just to be sure. No change.
Thanks,
Tony

Just curious if you got this resolved as I’m pulling my hair out trying to get the dedicated circuit monitoring to pair with the Bluetooth also in an already installed monitor, and just keep banging on the buttons and flipping the breaker.

Hey @bryan4 - I’m assuming you’re close to the monitor while you’re trying to establish the Bluetooth connection during dedicated circuit set-up. If you haven’t already, can you reach out to our Support team?
They’ll be able to take a look at what’s happening on our end while you’re attempting connection.