Cannot start a troubleshooting ticket in sense app, captcha errors


I am unable to submit a troubleshooting request within the sense app due to a captcha error. The thing is the app never asks for a captcha entry. To add insult to injury the attach button does not work, when I press on it nothing happens. I am running the app on a pixel 3 xl with the latest version of Android.


We’re investigating in issue with this. In the meantime, can you reach out to support by emailing


This should be fixed in the latest Android patch (23.3).