Change return from 60 to 180 days

Lately there seems to be new users with detection expectations shorter than the actually happen.
I think this is do to the relatively short return timeframe of 60 days and a feeling of urgency to recover the cost of they are not going to be happy with Sense.
When someone reads they have 60 days to evaluate, it would lead them to believe that all the devices that Sense is going to detect in their home would happen in that time. They may then think that half of them should be detected in 30 days and one quarter in 14 days.
If they had it installed for 14 days and had a single detection, why wouldn’t they believe they are going to have only 4 detections total at 60 days?
I can see why they would feel the disappointment and urgency.
Giving a return time of 180 days would take this anxiety away and give a more accurate picture of the monitors capabilities and how Sense will perform in their particular home.


Bullseye, Right on all counts



Our return policy has been increased to up to 120 days since @samwooly1 original post.


That’s great @JustinAtSense

Although the return timeframe is now extended, I think it will cut down on the number if returns.

People will likely have more detections in that extra 60 days. Bye the time I was at 120 days, I had the detections that I really wanted. I’m about a years and three months in now and still have all of the detections that mean the most to me. Along with two dozen other native Sense detections and another dozen on smart plugs.