At some point, our Sense decided to regularly attribute usage to our paper shredder. I fairly regularly go through the workflow and report that the device is not on. Since we’ve now unplugged it entirely and it’s still attributing usage to it, I filed a regular report with text. No reply from Sense support.
I don’t understand why I’ve not heard back from Sense with at least some specific advice like deleting the device or resetting everything. Are they still in business?
It’s been over a year and our fridge, freezer, induction cooktop, EV, toaster, and many other large draws with clear patterns have still not been recognized. It’s also forgotten about our sink garbage disposal and added a second one which it now attributes use to.