I’ve had Sense for 3 years now. Overall, I really like it, but at this point I’m wondering if I need to start fresh and reset.
My house is 100% electric, no gas. One of the first devices Sense ever identified was my water heater, which checks out as it is a massive energy hog when it’s on and probably represents 20-30% of the total usage of the house. Beyond that, Sense has done a really nice job identifying the other big appliances, and I’ve added several smart plugs to fill in gaps.
But about 8 months ago, Sense suddenly stopped detecting when the water heater turned on. I contacted support and waited it out a couple more months, but nothing ever improved. They suggested I delete the device, so I did back in May. Since then, still no water heater detected. I contacted support again, and they said there’s nothing they can do about undetected devices. This seems odd to me because it used to be detected really accurately, and now when I know it is on, I can see the giant obvious spike in the app.
The flex sensors are also not an option for me because my Sense monitor is in a sub panel outside the house, but the water heater breaker is in another box downstream on the other side of the house in the garage.
Anyway, all of that to say, I am wondering if I should just reset everything and start over. I know that is not normally recommended, but the fact that Sense is currently unable to detect one of the most obvious devices in my house (that is used to be able to handle perfectly) seems to tell me that something may be wrong in the data model somewhere, and the only real route for that is a reset. Has anyone else been in a similar situation? How did the reset go?