Device detected but never on

Sense detected a “Heater 2” device but reports that it has never been on.

I scanned the timeline since Sense installation and found no activity.

I guess this is safe to delete ?

I’ve opened a case as well.

I’d wait to delete.
I’ve had the same happen multiple times and the history backfill later. Wait a few days anyway

Same here. Typically new detected devices have no history, and they improve over time

That’s quite common. If you give it a while, you will generally start to see data. No idea why Sense does this, but it does.

As a general guideline, it’s good to not be too delete-happy, however tempting it is to prune that device list. Device histories often backfill after detection.

Support folks recommend I delete the device as it is a re-detection of my already detected water heater. I replaced my water heater recently.

Thanks for sharing that information. I’ve got one with very little history called AC2. I’ve left it alone and your situation may explain why this one I have is similar. It could be another detection of my heat pump.