Kevin1 and ben, thank you both for the responses, they were both
not considered picking on me in any way but were a great pick me
up as I sit here stressing at 2 in the morning.
Besides, as you can tell I’m not the easiest person to get along with.
I’m not bashful about what I feel or say, I’m always open to constructive
criticism (your responses weren’t taken as criticism) and I have a thick
skin when I need to.
I needed to hear from at least one person about patient, two of you had the same
advice. That tells me a lot. That’s things just might correct themselves over time.
Your correct about the water heater having a different current demand, although
it’s a nominal 4500 watt load, the actual use for the first was 4600 range and this
one is 4800. That’s a big difference.
As far as support response, I found out why last eek and is was surprising. Their
fulltime staff is very, very small. At least fulltime that actually know anything. What
they have is a bunch of interns and last week brought in a new batch. With such
a small team to start with I can see where the customers took the backseat in
order to start training those new to the team. I don’t know how it works or the exact
number of employees but if they were already behind then this had to make it even
worse. I’m trying to be understanding about it but I’ve been in business too and have
so there were times it cost me an arm and a leg to ensure I provided the services I
promised on the front end and lost my you know what.
I’m willing to wager that there isn’t and hasn’t been a sense user that hasn’t been
disappointed. That’s pretty revealing about what their expectations were and those
expectations were provided by sense, the internet has very little information about
it from other parties.
Overall I’m happier with it than I’m disappointed. Doubt I could return it as although it
was new and unused, I purchased from an eBay seller and only paid $200 for it. I
don’t plan on getting rid of it just yet.
I think in the end I wish sense was more realistic with their statements. Almost everything
is based on what they see the product being or what its supposed to do in theory. I don’t
think empty promises is going to sell more product in the long run with unhappy customers
when word of mouth is the best advertising tool. And I think they need to inform people
of what to realistically expect. It turns into a credibility issue. if I say 100 truths and then tell
one half truth, you would question the 100 truths.
Kevin1, I understand about not trying to help, I just observe. In the beginning I did go around
turning things on ad off but just to build data bout wattage for something to refer to when a
I’ll take both of your advice and try to just ignore it for awhile. I think I’ll just look f there is a
detection so I can remove the “this is a guess” and rename to something so sense doesn’t
change it (I usually just add a question mark to the end of the name).
Thanks again to both of you.