Re-Introducing James your Sense Community Moderator

Getting Started
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:wave:Hi, Sense Community! I’m James Drew, your community mod who works on the customer support team. I don’t know if I’ve ever really introduced myself here; previously, I tended to slide into comments or PMs to answer questions and provide insight. So, after almost two years, I may as well say hi and re-introduce myself!

I have a strong background in handling T3 support issues and some of the more thorny issues that come our way, as well as supporting the lifecycle of how bugs are handled internally. This has helped me develop great communication and problem-solving skills.

As a moderator, I’m here to ensure that our community remains respectful, engaging, and aligned with our guidelines. I’ll actively participate in discussions, answer questions, resolve issues, and help maintain a safe environment for all of us.

Feel free to reach out to me any time you need assistance, have feedback, or just want to chat about Sense, smart homes, technology, and environmentalism…. Or at least how to work at saving money on your electric bill by using less, preferably cleaner energy. I’m here to support you and help make our community thrive!

  1. I think I’m specifically good at being thoughtful about answering your questions and attempting to solve problems.
  2. Understanding the user experience,
  3. Working to get your home set to have the best shot at working with Sense
  4. And….looking into any app issues and bugs you may find.

I like to help, and that’s why I’m here.

  • Want to escalate your discussion? Please click here. We would love to hear from you.

Also, be sure to check out our community guidelines and feel free to message me if you have any questions.

I look forward to getting to know each of you better and working together to keep this space useful, accessible, and awesome! :+1:

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Thanks @JamesDrewAtSense , hopefully this community can be a little more active, it seems to have trailed off a while ago…

I really love having my Sense be able to show me real-time usage, but I’m disappointed with the device detection, especially since the ability to correct items that it said were on, that weren’t on. I know i can put a ticket in, but I’m simply not going to go through all that trouble for what, IMO, is kind of trivial.

Regardless of device detection accuracy, I’m glad I’m able to track my usage, solar, and compare them.

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Hi @Edison517,

Thanks so much for your reply. I’m glad you like some elements of Sense, but you realize that device detection can have limitations. If you need any specific help with that, please let me know.

While it may not show itself, we are working daily to improve device detection, improve the Sense system and app’s ability to detect a greater number of devices and make users’ experiences more engaging. It can be slow going, but it is happening.

Thanks again!

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