I’m a relatively new user of Sense. I have had it installed for approximately 2 weeks and have been pleased overall with its performance and detection. In fact it has identified 18 devices so far although I am obviously in the process of confirming what exactly is the Heat3, AC2, etc.
This morning I got a message from Sense that my monitor was off-line. I went through all of the troubleshooting steps recommended by the app and website and was not able to rectify the situation. What is happening is that the “Mains” and “Voltage” in the Signals section of the Settings page both show 0 (zero).
I contacted Sense customer service and after waiting all day and sending a second email from me they replied that their was a problem with my monitor and wanted to initiate an RMA. I told them to go ahead with the RMA since I am (or was!) enjoying the operation and data from the monitor.
My question is have any of you experienced anything similar? I realize that there is the possibility for any electronic device to malfunction but having it do this after only 2 weeks is a bit disconcerting. My other question concerns the warranty period for Sense. I’ve looked at their website and couldn’t find anything definitive. Does anyone exactly how long the warranty is for? Not the “satisfaction return” period - but the warranty period.
Thanks . . .