I’ve already emailed support about this, so the point of this thread is not necessarily to get help, but to share my experience from yesterday. I’m also curious if anyone else has had a similar problem in the past.
Yesterday morning, when I woke up (7am), I had a notification on my phone that Sense was offline. So I opened the app to see it had been offline since about 2am. I didn’t have time to troubleshoot before work, so I just kinda hoped it was a network connection issue and it would fix itself while I was gone.
I got home a little after 6pm and the monitor was still offline. I work in IT, so I started troubleshooting. I power cycled my wireless access point and then waited about 15 minutes to see if Sense would ever try to reestablish a connection. Nothing happened. So next, I took my phone next to the breaker and started the new network test. It connected to the Sense, but then the network test failed. The reason: There is no wifi network configured for this device.
For whatever reason, it had completely forgot my wifi network ssid and password. It walked me through the wifi network setup, I re-entered the password, and it immediately connected and started working again.
I was hoping that since I never power cycled the Sense during my troubleshooting, that maybe the data from yesterday would backfill overnight, but unfortunately that didn’t happen. So now I’ve got a day that says I used 6kWh and produced 0kWh. It also messed up my Always On detection, which is currently only showing devices plugged into my TP-Link smart plugs and nothing else.