Your message isn’t completely clear - where were you seeing the 20kW usage ? In the Power Meter ? In an alert for an ‘all time high’ ? Since kW represents short term power, not energy usage, you could briefly have 20kW spikes when big motors start up. You might also want to go to Settings > General and turn on Sense Labs. That will give you one more menu item on top that allows you to see if Sense has detected any motor stalls. Those can sometimes cause big power spikes…
Flick this and you’ll get the little lab/beaker icon on the upper right.
@JustinAtSense … seems to be a case for a notification: “Hey, we see you are getting some significant energy spikes that may indicate issues that Sense Labs was built to analyze. Do you want to activate Sense Labs and get to the root of the issue?”
@ixu I believe there will eventually be a Sense Labs specific notification a user will receive in their timeline if we see there’s a motor stall, etc. I do like the separate idea for a power spike notification (even if we don’t register it as a stall on our end).
Does this correlate with when your at-home usage would be highest? Example of some devices that might contribute to an all-time high usage notification: pool pump, A/C, washer and dryer running can impact this. If you notice this is at a time where things are not running, there could be an issue here. To @kevin1 point - do you see any notifications in Sense Labs in-app (particularly, Motor Stalls?)
Hm, @joesantanapersonal - have you looked at Sense Labs yet? You should be able to see brownouts in the Power Quality section of Sense Labs (and whether or not we have detected a Motor Stall in your home.)
A single heavy consumer of electricity on top of a relatively high baseline. I have an EV that charges around 20kW. Add in a couple of AC units running and I’m over.
A smaller baseline with the spike from a big motor that has a big initial load / stall and possibly with a blown start-up capacitor.