pswired
February 1, 2019, 11:18pm
10
These threads might be helpful for some background info:
So why can’t you “train” Sense? We get this question a lot and on the surface it seems reasonable: Sense looks at the signature of devices in order to detect them consistently in your home, so it should follow that if you turn off everything in your home except for a single device (or turn said device on and off repeatedly), Sense should be able to properly identify that device in isolation and then continue to look for it in the future. Unfortunately, it’s not that simple.
It’s not a matter of…
This bug has been around since I installed the sense monitor.
Ryan@Sense, you had me install the discourse app and it only
worked for a few days. Now I have to use a computer with a
browser I don’t care for. So this ability to access the community
is broken in the sense app and the web app, two places it should
absolutely work.
It doesn’t give me a lot of confidence when its taking so long to
address the issue and I have to use a third party product and I
wonder if it’s truly being worke…
Regarding tech support:
Each Sense purchase is a one-time $300 revenue event. There’s probably $50-100 worth of manufacturing cost in the hardware, packaging, etc. at the volumes they’re doing. Distribution and shipping costs- $20? The developers and engineers that are bringing the tech to reality are expensive people. That’s maybe another $50 in development costs at these (admittedly unknown) volumes? AWS and other infrastructure maintenance costs to crunch the numbers in the back-end hosted s…
The community here will be happy to help ID some “mystery” devices if you have detection operating reliably for a device but don’t know what it is. If you have mystery devices that haven’t turned on since they were originally ID’d, I would recommend deleting them so that Sense takes another stab at identification with a new/better model.
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