Top notch QUALITY From tech support
I had posted before in another thread complaints about tech support and their response time and lack there of.
Ray Shawn did call me today and we had a lengthy conversation in which he addressed all of my questions concerns and troubles that had accumulated.
He also explained what was going on in their office that caused the delay. I asked if there would be a possibility to inform us through announcements here in the future when something of that nature is going on.
The report a problem button has a high priority so I asked about a better route of communication for questions and stuff that’s not pressing. The plan is to now use email directly with who I’ve worked with. This will be helpful in Many ways but especially because the tech will be familiar with what’s happening.
Something else I asked about was opening the forum to the public. There is a wealth of information here but it’s not helpful until you purchase, install and have the ability to create an account. Hopefully they will implement something with at least some access but my wish is taking a vote from current users and hearing their voice about it. When I started here I think people thought I had the same information they did and didn’t think about the fact they had been on the forum for some time and I wasn’t allowed to read anything here.
Completely opening the forum up would provide a lot more answers and I believe sell more units. Sense doesn’t have a very strong web presence yet.
Very productive and informative getting help
From someone extremely passionate about their job and the product. For now, I’ll have to ha e the same patience with support as with the monitor itself.
I’ll definitely be working on the patience while I’m throroughly enjoy the sense.
Beats Redbox, Netflix and Prime video for my entertainment.
Please pardon my strong personality and the fact I don’t always have things come out as intended like happened in my rant post. Thank you to those that did respond and fed me some much needed constructive criticism.