I have looked at the new user post. a lot of great info in there.
I read a lot and was debating getting Sense for quite some time before finally making the leap. Glad I did as I’ve already found ways to save and have a much better grasp on why my power bill is always so high.
The install instructions that came with it and on the website are great. The “Get Hooked up” video is good too. The install itself is pretty straight forward most anyone could do it, obviously self install is not for everyone, messing around in the breaker panel and all.
For me that was not a problem as I somewhat recently rewired over 1/2 my house, new subpanel and main panel. The electrician I hired to run the mains to the pole was even surprised the inspector found no issues as “he always finds something”.
When it came to the app both web and app, you kind of set up the account and off you go, I was a little disappointed. There is the 4 screen “walkthrough” that briefly explains what Sense is but doesn’t really tell you how to use it.
After I was playing around with it for a while the “Using the Power Meter” showed up in the “now” screen. After a couple days the “Lean what your devices are costing you” showed up.
I thought something was wrong and almost submitted a ticket because I couldn’t find things in the web app that I could using the phone app. Until realizing those features only exist on the mobile app.
The web app I almost needed help to get help as you have to click on you email address then settings to find the help section. I booked marked the web app page making it easier to get to.
I was lucky and a few devices were discovered quite quickly. I knew one was labeled wrong but had no idea what to do. Do I delete it, rename it, label it as a guess. I had to seek out the answer on my own.
A better tutorial possibly a video (that you don’t have to search for) along with a simple in app question mark on the tab and next to the options, that directly links to a help section describing that specific item/topic would be awesome.
I’m not too big on reading manuals, likely because most of them these days seem to be written in Mandarin and horribly translated. Thank god Sense is not like that which is a huge reason I went ahead an purchased it knowing if I did need help I could get it. There really should be be a printed (or an included link) and online manual. Organized with a contents and sub categories to navigate.
Certifications, Safety warnings/hazards (legal stuff).
Software, app setup.
Beginners guide to using Sense.
Managing devices, merging, renaming, deleting.
Setting up notifications, trends and goals.
Links to the forum.
Like I said there is a TON of excellent information out there, mostly on these forums, but it’s poorly organized and often takes a bit to find.
For example the thread you mention “Sense new user resources and guides” does contain information about the app but if you didn’t share that link I would have to go to, Sense.com, scroll over “getting inspired”, click on “Community”, click on the pinned post, scroll up to the top of the post, read down to the “getting Started” section, click on “10 Steps to getting started with Sense”, go down to “Explore the Sense app”, click on “The Sense app”, which then brings up a page from July 2017 titled “Getting Started with the Sense App” and includes some videos.
Seems a bit overly complicated having to go through all that to figure out how to use the app. Then navigating all the other links in there to pull up other pages seemingly thrown about over time as a blog.
Have the manual a making sense of Sense of sorts, keep it somewhat basic, don’t go off on tangents or overly complicate it with advanced information. But be sure to include be patient things take time in the meantime check out ___ for more information about Sense, tips and tricks. Have a separate guide for that which would include more information along the lines of what Kevin1 mentioned, getting into a bit more specifics.