What is going on? Sense is arbitrarily deleting devices that have been identified and reporting correctly for many months (in several cases nealy a year). They are then “found” and identified as new unknown devices. All history is, of course, deleted. This has been going on for a month or so.
@bduthie, sorry to hear you’re experiencing issues. I’d reach out to our support team so that they can take a closer look: https://help.sense.com/hc/requests/new.