Account Locked - Status Pending

During installation, my internet crashed and left my Sense with Building Bubbles and shows to be offline. If I go back to “Getting Started”, is see the monitor but I can’t do anything because it is locked. Any thoughts on how to restart? Factory reset says the account is locked also?

i’ve never seen this happen to anyone. reach out to support@sense.com they probably know exactly what to do on the first try.

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