UPDATE: App and website were down 3/22/2018 afternoon; now back online


#1

Hi,

I am trying to login to the website and into the android app both are logged out and are not letting me log back in. Are there some issues on the back end right now?


Not able to login to Sense app or home.sense.com
#2

Lots of people seeing this issue. Myself included


#3

Thanks for calling this out @ymaryan and @bduthie -

We are experiencing an issue right now but are working on a fix. Thanks for your patience!

You can subscribe to updates here:
status.sense.com


#4

As of the last 5 minutes I’m unable to use the Sense app or login to home.sense.com - I get an error of “invalid username or password”.

My Sense monitor is connected to my WiFi network. The SNR is ~23 dB - so its a decent connection.


#5

same issue here.


#6

Hi all,

We’re currently experiencing some technical difficulties. We’ve got a fix in the works and will let you know when everything’s back up and running. Thanks for your patience in the meantime!


#7

Seems yup be back up again.


#8

Indeed - @aaiyar is correct. We’re back online, sorry for the troubles!

Please note that you may need to restart your iOS/Android app, and it may take a minute to reconnect.

Thanks for your patience. Please let us know if you see anything strange!


closed #9