Upvote.
After losing and regaining electric service my Sense no longer recognizes my wemo or tp-link connected devices. I suspect that a reboot would fix this.
Any ETA for a reboot command in the app?
Hey @chase.a.miller. I recommend submitting a support ticket for this so we can take a look and ensure this isn’t a bug (support@sense.com).
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Will do and thank you for the quick reply. The feature request still stands though.
I’m running into a situation where my sense has joined an access point of mine further away. Due to the weaker signal a few times of day I’m losing data for a minute or two. Would be nice to be able to kick off a reboot which will resolve it instead of having to head outside to the meter where I have it installed and flip the breaker.
Hey @HighTechJoe. If you reach out to support (support@sense.com), they might be able to adjust some settings on our end.
I’d also like this option. I know a month or two ago my monitor was giving some bogus readings and a reboot fixed it, but I don’t really like needing to flip a breaker to restart it
I’d also like to see this option. I have multiple wireless access points, and if I have to reboot one, Sense will jump over to one with a terrible signal. Then I have to flip a breaker to get Sense to go back to the better signal.
I would also like this feature. After the recent sense outage my sense device was online but it wouldn’t read any power draw. After rebooting sense my problem was solved. It would be nice to have a way to do this through the app rather than cutting the circuit on/off.
This morning I noticed one of my Kasa plugs stuck reporting a constant value of 316W energy usage since 1:10 AM. At the time I noticed it, my total energy usage was not that much! I tried looking in the Kasa app, which reported that plug’s energy signature as 0.03W, confirming that the device was off and that the problem was in Sense. Using the Kasa app, I cycled the plug power, but Sense still reported that plug’s usage as 316W. Flipping the breaker to Sense did get everything working again.
On behalf of Revelo users (see quote below) who will not be able to reset their Sense box by flipping a breaker, I am adding my support to this item. In my case, going to the basement to flip a breaker was not a big deal, yet if I were a Revelo customer, would I have to power down the entire house?
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Ok guys going on 3.5 years; whadda ya say Sense crew? Should be relatively easy compared to some of the other requests I’m seeing here I’d hope 
4 Likes
How about now? 
I think I could use this too.
We didn’t have an outage or anything but the device stopped reporting to the API. Sometimes our network gets a little hosed and the device (or the network) needs a reboot to refresh the IP, etc.
It would be a lot easier to just refresh the device and not the entire network so other devices that are fine don’t get taken offline as well.
Love your products!
Thanks!
Joshua
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Just quickly following up, it appears to be a broader Sense issue that I’m dealing with at the moment.
So, although my issue is not related to my network, I think a general restart functionality could be useful in the event that it’s needed and is an issue with my local network.
Cheers!
Joshua
Great idea to reboot remotely.
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Look like this is STILL not added… YEARS After release. If you cant add a simple reboot to the app/web UI how are you ever going to detect devices properly (again, still cant do this – and is 10x worse then years ago!)
I give up on this device… it detects devices properly 1% of the time at best – it false positives really well tho!
@aaron1 I agree with your comments. However, there are some options you can implement that others have tried to reduce your frustration.
Some technical notes:
a. SENSE monitor only uses about 5 watts of power.
b. Only the black wire on the monitor leads is used to power the internal computer. The red wire just monitors the voltage on LEG 2.
Options:
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My brother installed a smart plug on the black wire. If his SENSE monitor needs to be rebooted, then he calls up another APP (like KASA TP-Link using WiFi, or Z-Wave or Zigbee) and manually turns off the plug to the SENSE monitor, waits 10 seconds, then turns it back on. His monitor is installed in his detached garage breaker panel and he didn’t like going outside in the cold to flip the breaker to create a ‘reboot’. You can find a cheap switch or plug from many vendors. It doesn’t have to be a KASA.
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Another option is to use a TD-69 delay timer. I discovered that by delaying my monitor’s restart for 4-minutes after a local power outage that my home network had time to stabilize before the SENSE monitor rebooted. ~ $11 cost.
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Some users have implemented a UPS system. I haven’t tried that, but it could reduce the issues with brief power failures. SENSE Support has recommended that option to me.
Sorry to hear that you are not getting the device detection results that you are hoping for. For me, when I re-aligned/re-positioned my CT clamps in my breaker panel, I started getting more devices detected. Have you created a spreadsheet of all the electrical devices in your house? Are many of them using inverter technology? Do you have a lot of LED lighting?
Could you please post a picture of your SENSE installation on this forum. I’m sure there are other users who have additional ideas and suggestions to help you get better results from your monitor.
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Out of curiosity, why do you need too reboot?
If it’s locked up (which I’ve never experienced) then the unit probably wouldn’t respond to a reboot command anyway.
All a reboot does is flushes info not uploaded at that time from what I’ve seen from brief powner outages.
@Dcdyer as for adding a KASA device, those are more likely to have dropped offline and nor responding than the Sense device based on many users comments here.
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This whole blog has been dedicated to the discussion of how to remotely reboot a SENSE monitor. You don’t have to use a KASA device. There are numerous other manufacturers with different methods of communication protocols. Instead, use a device that communicates via Z-Wave or Zigbee hub that is hardwired to your network and not by Wi-Fi. I was only using KASA as an example. The device does not have to monitor or meter electrical power.
@Beachcomber How would you recommend that someone who is remote to their monitor (i.e. lake house, rental property, work travel or they are on vacation) reset/reboot their SENSE monitor when it is no longer responding?
I had faxboards inside a PC long ago controlled remotely by PC Anywhere as I travelled extensively for work.
However, the only sure fire solutions I found when the computer was locked up was
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A device connected to a landline (the fax line) which would kill the power to the PC momentarily if the fax line rang 10 times unanswered so the computer rebooted.
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A mechanical timer plugged into the AC outlet set to kill the power for 1 minute every 24 hours to reboot the PC daily.
A Sense unit at a vacation home seems much less critical.
A ray of hope regarding this subject: one user was told that his Sense had rebooted itself.
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