ixu
September 1, 2019, 7:38pm
8
I kinda lost track of all the ins-and-outs here but what I know is that if Sense loses signal (wifi) but not power then it will record “offline” for up to 6 hours.
If Sense is unable to reconnect, the monitor can hold at least six hours of device-specific, per-second offline data. After that space is exhausted, the data may be lost, but the monitor will try to preserve per-minute data for whole home consumption and solar production for a minimum of three months.
Note that in cases where multiple power outages occur while Sense is disconnected from Wi-Fi, further data loss can occur.
While we aim for 100% uptime, sometimes your Sense monitor can go offline. You’ll know your monitor is offline if you see the sleeping monitor animation in the place of your power meter or device bubbles. If the Sense monitor is offline for more than 30-60 minutes, you may also receive a push notification or email. You can opt-out of these notifications in the Settings screen of the mobile apps for iOS/Android.
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A number of things can cause your monitor to go offline, including:
Loss…