Long story short- got Sense last Friday, installed in the panel, registered fine. Started monitoring, then got the “D’oh” and “Sense automatically fixed the issue”. Trouble was, both CTs were now showing negative readings, so I looked at my install and realized I had accidentally (in my excitement) flipped one of the CTs over (label was not facing the feed from the meter). So I flipped it over and buttoned things up. Overnight (2am), Sense detected an installation problem and automatically fixed it (flipping both CT readings, which fixed the one but messed up the other). So now I had both installed properly, but one negative and one positive.
I reached out to support, but since it was Saturday I figured no one was in the office so after I didn’t hear back for a bit I flipped the CT that was reading negative back over (so it’s now facing the wrong way) and at least my readings are back to normal. I want to get that CT oriented properly again, but so far I still haven’t heard back from support. From what I’ve seen and read, there is nothing I can do to either get Sense to re-calibrate the main sensors or to reset my device/account (one or both of these must be done by support).
Anyone have any advice on what I can/should do to get things back on track? Thankfully, my main panel is in the garage, so the little ones are highly unlikely to go near it (the cover is currently off until I can flip the CT again and button it up). Thank goodness I’m a licensed electrician and don’t have to wait for/pay for an electrician to come back out!