I have a Sense installed and I haven’t been able to get it to work correctly. I’ve emailed the Sense support team and the only response I’ve got is that the CTs are not fully closed.
In order check for this, I opened the panel, verified the CTs are closed and turned the power back on, without putting the service cover back on so I could visually see that the CTs were closed.
For the CTs on the main, the labels are facing the line side. For the solar CTs, the labels are facing the load side (the breaker), as specific in the installation guide.
Does anyone have any other thoughts about what I can do?
A few other observations.
- The sense is often showing me a negative value. When it’s not showing a negative value, the positive value looks like it’s show the current net electric use (solar production minus loads).
Does anyone have any other thoughts about what I could try?