I am posting this here basically because I can’t seem to get email support. I hope this is an anomaly and not representative of the support.
Initial Support Request: Dec 21, 10:23 EST
trying to install solar. it detects turning it off during setup. after turning solar back on, sense shows about 30 to 90 watts being generated. after the five minute delay, the power turns on to about 1.5 kwh according to sense, but solar install never detects this, and seems to time out before the solar generation resumes, and the sense solar install sends me back to turning off the solar.
Sense Support Response (request (20407)): Dec 27, 13:42 EST
Have you gone through the entire solar setup yet? I see that you have it connected but not configured.
My response: 12/27/2016 at 7:37pm
Please read my original problem carefully. The solar install setup will not complete.
I tried reversing the two solar sensors so labels are not facing the utility mains on the solar feeds, but the install would not detect the power off of the solar.
Returning the two solar sensors so the labels are facing the utility mains, it will detect the power off, but never the power on state. After about 5 minutes (about the turn-on time for the solar) the install app will time out, at which point I do a retry, and it still doesn’t find the solar power on.
However, it will show some place between 3 watts and 60 watts with the solar power off, and about 1.5 Kilowatts when solar power (and sun is shining) is on (based upon the number shown at the bottom during the solar install process)
This is additional information:
At night, the utility mains sensors show power in use (typically 600 watts to 2000 watts), and during the day with the sun shining, 0 watts (since I assume it can’t subtract the Solar Power generated).
Also, the power usage still shows unknown with no appliances identified.
Resent above reply on 30 Dec 2016 08:54:08 with no response
Resent above reply on 17 Jan 2017 11:23:55 after returning from vacation with no response
My personal guesses as to the solar install problems are
- Timeout of Sense solar install is not long enough for the 5 minutes solar power restore delay?
- The 2 Solar sensors need to be swapped for each other?
I realize CES 2017 was in progress from 1/5/2017 to 1/8/2017, but so far it has been 3 weeks and there has been no response despite resending my response and no constructive support for the install.