I installed Sense in March - I knew at that time that I would be installing Solar in late April/early May so I ordered the solar package. I installed Sense without the Solar CT’s and fired up in March - and I was quite pleased with the results. Over the first 5 weeks or so I had about 16 devices detected including big users like dryer, oven, hot tub, toaster oven, refrigerator, and several small devices as well. Still had a long way to go - about 60% unknown.
In late April my solar system was installed. I was excited to use Sense with solar so I quickly installed the Solar CT’s - and in the process adjusted the main CT’s a bit to make everything work in the panel with no chance of pressure on the clamps.
After installing solar all hell broke lose in my setup. The calibration failed a few times, saying “swapped mains” and some long numerical error message, but did eventually go through. Afterwards, the main voltage read negative instead of positive. After a few signal checks the Sense monitor did seem to correct that - and things seemed to be working. The wattage usage during the day was quite a bit off from before, however. All of a sudden it seemed to be underreporting wattage usage - I saw values of 7-10 watts at times from one of the mains, which makes no sense. And the device recognition was suddenly way off - was recognizing incorrect devices and saying a device was on when it wasn’t.
I was a bit premature in setting up my solar as the system hadn’t “technically” been signed off by the utility company - so I had to turn the solar back off to wait for the final “go.” Since everything was fairly screwed up by that point, I decided to do a factory reset.
I set up the Sense system from scratch, and this time said to disable the solar setup (even though the solar CT’s were still installed - the system was powered off). For whatever reason, this time the monitor would not go through signal checks - I spent 6 days waiting, and counted 19 separate error messages regarding a problem with installation, deleting data and re-starting signal checks.
I spoke with support a few times, who suggested I wait things out - but nothing improved. Then this morning they said the problem was from a weak WiFi signal - a strength of -77 at the monitor, and inconsistent data was causing the failed signal test.
This is weird to me - granted the signal is not perfect outside where the panel is but never had any drop outs of data, and never had any issues with the signal check before the solar snafu.
Anyway - solar system is all good to go now, so did another factory reset this morning with solar calibration, and everything seemed to go through well. Still waiting on signal check.
We shall see how things go. Anyone else go through anything like this?