I just installed my Sense w/Solar bundle yesterday. Either I’ve done something incorrectly or there are some issues with my unit. Here is my experience so far:
After installing, it took 5 attempts to get the Solar calibration to work. My guess is that there is a 5 minute max wait period for the application to detect when the solar inverters are turned back on. This time limit might not be long enough. I was just about to give up and call support when it worked.
After a couple of hours of Sense monitoring and me having fun watching the power consumption bubbles, I was given the following error message: “D’oh! Sense identified a problem with your installation and it has been fixed automatically. The data collected so far has been deleted and we are re-checking your signals to make sure everything is working ok.” I really have no idea what this message means. Is this normal? Is this a problem?
A couple of times throughout the day, Sense reported that I was using no energy. Odd since I know I was. It was accurately reporting my solar production, but not my usage. Finally, after a few hours of this off and on usage reporting, the I received the following message: “Uh oh. Sense has detected an installation problem that we are unable to fix automatically. Sense support has been contacted and will be in touch.”
Looking at “Settings->My Home->Sense Monitor”, I can see the signals on “Mains”. They appear to be what I would consider appropriate energy usage, however they are negative. Maybe this is why Sense is reporting no energy usage?
And finally, when I woke up this morning, Sense was reporting as being offline. I tried to connect it to my WiFi, but the unit wouldn’t even connect to my app. So I reset the circuit breaker that Sense is connected to and it came back up and automatically connected to the WiFi.
I’m excited to use the potential that this product has to offer. Hopefully someone (support or a long time user) has some advice for me to get this working for me.
Thanks in advance.