Long time Sense user, and recently purchased a new unit when my original failed.
I remember support being slow-ish, but I’ve been going back and forth with support for several days now because my solar/consumption readings are constantly out of whack. This happened with the original unit as well, but support had it fixed after a single email.
These days, it’s a single reply a day. Each time, support says they’ve updated my unit and corrected the issue. Each time, I’ve gone into the app not long after getting the email… And nothing has changed.
Hi @NJHaley , good to see you. I remember you from the early days. Sorry to hear you are battling the dreaded “solar configuration” challenge again. We’ve seen a fair number of those on the forum since late summer - even some cases where a functioning solar setup lost its configuration. I can’t tell you how long it typically takes, but I have seen a couple get fixed along the way (often users ask for help on the forum, but don’t close the loop o the topic when support gets them going again).