Devices disappearing without notice

device-detection

#1

I had several detected devices merged into a single device named AC. Now that we have been in heating mode for several months I noticed today that my merged device “AC” and all of the component devices that Sense had detected are gone, no longer listed.

Why are Sense found and customer named devices simply disappearing without any notice?

Doug


#2

I’m having the same problem. Hours ago I had 15 and even posted a screenshot. Now I have 11. Frustrating is an understatement!